Technical Program Manager – Operations Maintenance and RMA
- New York, United States
- Full-time - On-site
About the Role
A high-performance cloud infrastructure company is seeking a Technical Program Manager (TPM) – Operations Maintenance & RMA to lead the full lifecycle of hardware return and maintenance programs across its global data center operations.
In this role, you’ll combine strategic oversight with hands-on execution, building systems that scale with infrastructure growth while driving operational excellence and vendor accountability.
Key Responsibilities
- Own and lead all RMA processes across the organization, defining procedures, service timelines, and escalation protocols
- Collaborate with engineering teams to scope and develop internal tools for hardware lifecycle management
- Drive operational efficiency by streamlining collaboration across infrastructure, support, and vendor teams
- Build and maintain documentation for RMA workflows, vendor performance, and maintenance escalations
- Monitor hardware incident tickets and ensure issues are resolved swiftly and thoroughly
- Lead improvement initiatives to reduce downtime and extend hardware performance
Required Skills
- Demonstrated experience in data center infrastructure or cloud hardware environments
- Proven success in leading RMA processes, hardware maintenance, or logistics programs
- Strong project management skills with ability to navigate competing priorities and stakeholders
- Experience working with vendors, suppliers, and cross-functional internal teams
- Proficient in ticketing systems, workflow optimization, and data tracking
Preferred Experience:
- Experience with GPU-based infrastructure or high-performance computing (HPC)
- Exposure to DCIM platforms and infrastructure tool development
- Experience scoping requirements for internal operational tools
Benefits
- Competitive salary and equity package
- Health, dental, and vision insurance
- Retirement/pension plan
- Generous PTO in line with regional standards
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